Sunday, May 17, 2009

After sitting on the kitchen table for almost a month, I finally made time to activate my new CITI Mastercard. The person on the other end of the phone spoke with an Indian accent. After telling me that my account had been activated, he proceeded to tell me about a special offer. Although my answer to “special offers” is always no, I didn’t want to cut him off, so I let him deliver all the lines. As I sat there listening, I wondered if speaking English was for him as troublesome as it sounded. As a man with an accent himself, I can tell you that talking non-stop is tiresome and at times even frustrating. Part of me let him speak his mind hoping it would lead him to ask himself, “Is this what I want to do for the rest of my life? Talk for a living, when every syllable I utter takes great care and effort?” After he paused, I said, “No, thank you.” He proceeded to read me another offer…

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